Return & Refund Policy
Humraaz (L'empreinte Invisible) | Exchange & Claims
At Humraaz, we are committed to delivering exceptional craftsmanship with every bottle of Extrait de Parfum. Due to the personal and cosmetic nature of luxury fragrances, we maintain a strict exchange and return policy to ensure product purity and hygiene standards.
1. Eligibility for Returns & Replacements
We accept replacement claims under the following circumstances only:
- Damaged Items: Product arrives broken, leaking, or physically damaged during transit.
- Incorrect Item Sent: You received a different perfume variant than what was ordered.
- Defective Atomizer/Cap: The spray mechanism or packaging has a manufacturing defect upon arrival.
2. Claim Timeframe & Requirements
To process a damaged or incorrect shipment claim:
- Claims must be registered within 48 hours of package delivery.
- Clear unboxing photos or video evidence showing the damaged bottle/seal must be emailed to contact@humraaz.co or shared via WhatsApp support.
- Items must remain unused, with original box packaging intact.
3. Non-Returnable Items
For health, safety, and hygiene compliance, the following cannot be returned or refunded:
- Perfume bottles that have been unsealed, opened, or sprayed.
- Change of mind or personal fragrance preference preferences post-purchase.
- Items purchased during clearance sales or promotional bundle discounts.
4. Refund Process
If an item arrives damaged and a replacement bottle is out of stock, a monetary refund will be initiated. Approved refunds will be transferred directly to your bank account or Mobile Wallet (JazzCash/EasyPaisa) within 5 to 7 business days after inspection and approval.
Initiate a Return Claim
Need assistance with a damaged or broken shipment?
Email: contact@humraaz.co | Location: Karachi, Pakistan